Effective Date: April 2026

These Frequently Asked Questions (“FAQ”) are provided to help users better understand the Rounds Golf application (“Rounds”, “we”, “our”, or “us”), operated by Nexera Labs Inc..

1. What is Rounds?

Rounds is a social golf app designed to help golfers connect, organize tee times, track rounds, use GPS features, complete challenges, and build golf communities.

2. Is Rounds free to use?

Yes. Rounds includes free features, with optional premium features and subscriptions that may unlock additional tools, GPS experiences, progression systems, or enhanced functionality.

3. How do tee times work?

Users can create tee time posts or request to join existing rounds. Some rounds may be public, while others may be private or group-based.

Hosts may approve or decline join requests.

4. Does Rounds book tee times?

Rounds helps coordinate golf rounds between players. Unless explicitly stated, Rounds does not directly guarantee course bookings, tee time availability, pricing, or reservation confirmation.

Users are responsible for confirming tee time details when necessary.

5. Can I use Rounds solo?

Yes. Users may use Rounds for solo rounds, score tracking, GPS features, progression systems, and personal golf activity.

Some social or verification features may require multiplayer participation.

6. How does score verification work?

Rounds may use player-based score verification systems to help maintain fair play, challenge integrity, and leaderboard accuracy.

Verification requirements may vary depending on the round type or feature.

7. Why does Rounds use location services?

Rounds may use location data to support:

• Nearby tee times

• Course discovery

• GPS yardages

• Location-based features

• Safety or validation systems

Location permissions can be managed through your device settings.

8. How accurate are GPS distances?

GPS distances are estimates and may vary depending on device quality, signal strength, course data, weather conditions, and environmental factors.

Distances should be used as a helpful reference only.

9. What are challenges and Calling Cards?

Challenges are golf-based achievements users can complete through gameplay and participation.

Calling Cards are profile rewards that may be unlocked by completing challenges and milestones.

10. Why did my challenge not complete?

Challenges may not complete if:

• Required conditions were not met

• The round was not eligible

• Scores were not verified

• The round ended early

• Premium access was required

• Validation failed

If you believe an issue occurred, contact support.

11. How do subscriptions work?

Rounds may offer optional subscriptions or in-app purchases.

Billing, cancellation, and refunds are handled by the platform provider, including Apple App Store or Google Play.

12. How do I cancel a subscription?

Subscriptions must be cancelled through your Apple App Store or Google Play account settings.

Deleting the app does not automatically cancel an active subscription.

13. How do I report a user?

Users may report:

• Harassment

• Abuse

• Fake accounts

• Inappropriate content

• Unsafe behavior

• Cheating or manipulation

Reports may be submitted through available in-app tools or by contacting support.

14. How do I delete my account?

Account deletion requests may be submitted through the app or by visiting:

https://roundsgolf.ca/delete-account

Certain information may be retained where legally required or necessary for security and operational purposes.

15. How do I request data deletion?

Data deletion requests may be submitted through:

https://roundsgolf.ca/data-deletion

Additional support may be available by contacting support directly.

16. Contact

Email: support@roundsgolf.ca
Website: https://roundsgolf.ca